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April 20, 2017

I sense so much tension in the world, today.  I know that there have been times in human history when conflict was uglier and more violent, and that, statistically speaking, the world has never been safer; and yet…

The ugliness that exists today feels so pervasively personal. Internet trolls have affected our ability to have civil discourse, even about important issues.  Politicians scream at each other from ideological fortresses, lobbing insults across the aisles instead of having the tough conversations of governance.

Where are the Leaders?  What has happened to Respect?

I revisited a book that inspired me in 2002 and which always reminds me of our (collective) capacity to elevate others and ourselves every day through the way we behave:

Choosing Civility: The 25 Rules of Considerate Conduct by P.M.Forni.

What is Civility?

The author writes: “as we grapple with the complexities of our age, I suggest in this book that we agree on one principal: that a crucial measure of our success in life is the way we treat one another every day of our lives. When we lessen the burden of living for those around us we are doing well; when we add to the misery of the world we are not.”

“Being civil means being constantly aware of others and weaving restraint, respect, and consideration into the very fabric of this awareness. Civility is a form of goodness; it is gracious goodness… It also entails an active interest in the well-being of our communities and even a concern for the health of the planet on which we live.” He lists a full page of examples, ending with, “…these diverse behaviors are all imbued with the spirit of civility.”

On page 15 Forni reminds us: “…our happiness doesn’t spring from the events of our lives but rather from how we choose to respond to those events. If we have control over what we think about what happens to us, we have control over how we feel about it as well. This means, in turn, that we can be the makers of our own happiness. [Can you see why I love this guy?!]

‘While happiness involves choosing how we interpret the world around us, restraint is a behavior that is required for civility. Restraint is an infusion of thinking—and thoughtfulness—into everything we do. We choose the behavior that, although it may not seem the most gratifying now, will make us feel good five minutes from now, tomorrow, or next year. Restraint is the art of feeling good later.”

“To be civil—to behave, that is, in a manner that takes into consideration the feelings and the comfort of others—means practicing the art of giving. <…>  By treating you the best way I know how, I appeal to the best in you, urging you to do the same.”

Rules of civility have been around for a very long time. They appear in the text of all religions from Judaism and Christianity to Confucianism, from Islam to Hinduism. They are found in Renaissance writings, Victorian-era manners books, and in the works of philosophers from Plato to Kant.

Following these rules may not feel like a shortcut to a good life. Civility requires work and dedication. But so does Happiness.  If you want to strengthen any muscle (intellectual, physical, or emotional) you must stretch and work it regularly.

Forni believes that one major consequence of civil behavior is to “lower the amounts of stress in everyday life, especially in the workplace.”  Hmm – we can all use a good dose of that, eh?!

What follows are the 25 Rules followed by my tiny summary.  As you scan, notice what resonates for you.

The 25 Rules of Civility

  1. Pay attention. Attention is a tension connecting us to the world around us; only after we notice the world can we begin to care for it. Open your eyes and observe the world around you. Take in the fullness of that amazing person sitting across from you in conversation. When you shift from superficial and transactional to truly “seeing” the world around you, it feels more natural to engage in behavior that will deepen your relationships.
  2. Acknowledge Others. Avoid treating anyone—from coworkers to anonymous retail clerks—as invisible. When you make eye contact, offer a simple “good morning,” or use someone’s name at the beginning of an email, you acknowledge their existence and legitimacy.
  3. Think the Best. Assume positive intent: most people are doing the best they can with the resources and the wit available to them.
  4. What stops us from good listening is that we focus on ourselves and our own needs instead of focusing on other people. Remember that most people don’t need you to solve their problems; they just want to feel heard and safe.
  5. Be Inclusive. When you create boundaries, draw them around ideas, not people. Strive to push past your discomfort with the unfamiliar to be curious, instead.
  6. Speak Kindly. Learn how to be direct without offending, both in word and tone. You can deliver even critical feedback in a kind, caring way.
  7. Don’t Speak Ill. When you gossip or speak unkindly of people when they are not present, you say far more about yourself than you do about those others.
  8. Accept and Give Praise. Compliments and appreciation cost you nothing, yet have great value when given to another. In like manner, when someone else gives you that Gift, accept it graciously.
  9. Respect Even a Subtle “No.” Honor other people’s boundaries. It’s not always about You.
  10. Respect Others’ Opinions. Respecting what others think does not mean we are being untrue to ourselves; it simply honors their right to look at the world differently than we do. This rule is a prerequisite to civil discourse and healthy debate.
  11. Mind Your Body. Good grooming helps us to feel better about ourselves and shows respect for others with whom we interact.
  12. Be Agreeable. If you are always the stubborn cuss who won’t go along with anyone else’s plans or ideas, you are being uncivil. You need not always say Yes, but look for opportunities where you can at least compromise in service of the group or a relationship.
  13. Keep It Down (and Rediscover Silence). Even in today’s always on world, there are places (houses of worship, libraries, theaters, public transportation) where loud talking and digital noise are inappropriate.
  14. Respect Other People’s Time. Wait your turn to speak. Manage your calendar so as to be punctual and available for commitments you have made. Begin and end on time.
  15. Respect Other People’s Space. Whether with coworkers in their cubicles or with partner/kids in your home, understand the prevailing culture and honor the norms that exist around entering or using other peoples’ space and things.
  16. Apologize Earnestly and Thoughtfully. Badly handled, high profile apologies make headlines. When you apologize, make clear that you know what you did was wrong, that you understand the effects of your actions, and that you are not looking for excuses.
  17. Assert Yourself. A healthy attention to your own needs is required for you to be happy in the world. Assertiveness is that space where are you honor your own Yeses and No’s without violating the needs or rights of others.
  18. Avoid Personal Questions. Civil conversations generally do not inquire into religion, politics, money, personal relationships, health, or physical appearance.
  19. Care for Your Guests. Be gracious in your hospitality yet clear about responsibility. If you expect a dinner guest to bring a dish, offer guidance; if a houseguest is expected to do their own laundry, make sure they are familiar with the washing machine!
  20. Be a Considerate Guest. Clean up after yourself, show respect for other people’s stuff, and don’t overstay your welcome.
  21. Think Twice Before Asking for Favors. Consider the impact on others before you ask. Strive to keep the system in balance—say Yes to as many favors as you request of others.
  22. Refrain from Idle Complaints. If you are more interested in finding Blame then in finding a Solution, then you are whining. Don’t do that.
  23. Give Constructive Criticism. If your intention is to help with the problem, please share. If your intention is to humiliate, manipulate, or exact revenge, better to hold your tongue.
  24. Respect the Environment and Be Gentle to Animals. A Native American saying goes, “We do not inherit the earth from our ancestors, we borrow it from our children.” For thousands of years, humanity’s relationship with nature was fear: nature is dangerous, so we must defend ourselves from it. Over recent decades, that attitude has been replaced by, “Nature is in danger, so we must defend it from ourselves.”
  25. Don’t Shift Responsibility and Blame. If you did it or caused it, own it.

The Happiness Connection

Notice that none of these rules require that you be a conformist or in anyway subjugate your own needs. You can live your life fully, authentically, and creatively, AND do it in a way that elevates you and everyone around you.

Put another way, your Happiness never needs to be at the expense of someone else’s.

If you serve in the role of a Leader, seek balance. You can exercise power AND be civil. You can command AND respect others.

Remember, Leadership is not about a title; anyone can be a leader who shows consideration for others and the greater, long-term good.

Keep that in mind as you Lead or when you assess the skills of those who lay claim to the mantle of Leadership.

Do This For Yourself:

The 13 Principles of Happiness offer a framework for a less-stress life.  Print a copy here, and post it on your workstation or fridge as a reminder to live your life deeply and from a happy space.

Four Clever Things Leaders Do to Reduce Stress at Work

April 5, 2017 0 Comments


When you are a key influencer, leader, or manager in a work unit, however you show up affects your team. Like water, your mood flows downhill and across flat areas, always seeking to level the space. Whether you show up happy or stressed, it spreads.

Use these four quick tips to change the energy you bring to work.

  1. Breathe.  Before you enter a meeting, pause at the door and take a deep breath. Take another as you take a seat. When you are centered on your presence and your agenda, you are less likely to get distracted or knocked off balance by the unexpected.Bonus: with extra oxygen flowing to your brain, you might show up as the most creative person in the room!
  1. Always bring water. When your brain feels fuzzy, take a drink. When you feel compelled to respond emotionally to something your colleague or boss just said, take a sip to let reaction pass so you can respond more logically.Sidebar benefit: if things do not go well in the meeting, you’ll always have something heavy to throw. J
  1. Get Good and Enough Sleep. Turn off your technology 30 minutes before bed and don’t turn it back on until 30 minutes after you arise. Your sleep will be of a higher quality and a rested mind will take less time to process your inbox when you do address it.To your advantage: won’t it be great if you are the most calm and rested person in tomorrow’s standup meeting?
  1. Spread Hope. No matter how far underwater your project may be, speak about what is going well and right at every opportunity. Do you have to solve the problems? Absolutely! Yet if you and the team are trapped in darkness, it won’t hurt you if you’re the one who can point to the end of the tunnel and remind people that the light they see is the end of the problem.

Remember, Leadership is not about a title; anyone can be a leader who works to defuse stress and foster hope

Stop Stress Before It Stops You

March 23, 2017 0 Comments

I live in the United States, and everyone I speak with recently seems incredibly stressed. Mixing a contentious political environment with a high degree of uncertainty about our workplaces and economic and social environments has pushed many people to the far edge of anxiety.

And this is a global issue.

A little stress keeps you laser-focused and productive, but higher levels do long-term damage. Too much stress narrows your thinking and diminishes creativity, reducing your capacity to deal with, well, the stress! Worse yet, stress releases Cortisol into your system, keeping your body on constant alert and, if sustained, eating away at your organs and leading to disease and breakdowns.

Managing your stress is a critical skill AND you should also know how to prevent stress. The degree to which you balance your attention and energy can dramatically downshift how much stress shows up and how long it sticks around.

Adequate exercise and proper nutrition are essential to building a more resilient system. Today, however, I’m going to focus on going deeper in a few areas that are less talked about.

Four Ways to Prevent Stress by Going Deep

  1. Breathe Deeply. Do you appreciate how much breathing helps you? It purifies your blood and releases toxins. It can relieve pain and reduce lactic build up in your muscles. When you breathe into your core, the act massages your internal organs, relieving pressure and aiding digestion. Breathing deeply strengthens your lungs and your heart, and when done well improves your posture, which allows you to access more confidence.

    Best of all, every time you take a deep breath, your body always sends that extra bit of oxygen to the brain first, which slows your thinking, improves your central nervous system processing, and increases awareness and concentration.

    Conversationally, breathing deeply is a powerful tool because, well, think about what you can’t do when you are taking a deep breath… talk! When you manage yourself more effectively in conversations, you reduce stress-inducing conflict and potentially eliminate the regret that accompanies reactive behavior. Breathe into your deep belly and notice that you listen better and respond more effectively.

  1. Drink Deeply. You’ve got enough stuff going on in your head to give you stress aplenty. But don’t forget that stress is both an intellectual and a physical response. Besides air, water is the second most necessary element to sustaining life and a balanced body. If you’ve ever found yourself under-hydrated, you know that it feels terrible.  Your mouth goes dry, you get a headache, your joints stiffen, you get cranky, and you can’t think straight.

    For the first 30 years of my life I suffered terribly from debilitating migraines, which finally went away when I learned how to use two powerful tools.  First, I was trained in the use of biofeedback, which is essentially a controlled breathing and mindfulness-based tool.  But the second thing I learned was that, under stress, I tended to stop eating and drinking, which literally shoved my body deeper into stress/survival death spiral!

    The incredibly simple solution? Whenever I felt even the tiniest inkling of a headache coming on, I learned to head straight to the nearest water source and immediately drink 12 to 20 ounces of plain cool water.  Giving my body enough liquid allowed it to relax out of famine mode. I’m not saying that’s always the answer, but given that our bodies are mostly water, can you see how it makes abundant sense?

  1. Sleep Deeply. Once you’ve taken care of air and water, sleep is the third most essential element for self-care. I have seen dozens of articles recently about how we sleep improperly today. We love our technology, but 99% of technology is mission-driven to keep us alert and engaged, not to help us nod off. We skip sleep to get “important” stuff done.

    We learn more every day that far more important things happen in the brain and nervous system during deep sleep. The brain uses that time to sort through the million moments of your day, get rid of the rubbish, and organize & file your long-term memories. Your body is quite busy during sleep, regenerating cells and healing the body so it’s ready for a new day. A 2016 global study found that people who sleep less than six hours a night have a 13% higher mortality rate compared with those to get 7-9 hours. Sufficient sleep has been linked to a 40% reduction in heart disease risk and a substantial improvement in life expectancy. Yet, only 16 to 20% of adult Americans say they get sufficient sleep.

    Simple, though perhaps not easy: sleep for at least seven hours a night in a cool, dark room, without technology.  And challenge the myth that you have to sleep less to be a superhero, supermom, super CEO.  Unfortunately, the 2% of the population who have a gene that allows them to function well with less sleep are the people who tend to be glorified. If you are in the 98% and you are not getting adequate sleep, you are deliberately stressing your brain, reducing your creative output, and in the long run, killing your productivity.

  1. Hope Deeply. Nurture your positive emotions. Hope is having trust that The Universe is doing its work on your behalf, even if you can’t see it.  The assessment of Hope is, “I believe things will get better, that something good may happen.”

    When you have Hope, you are predisposed to act or stay in action, even despite expectation that the action may prove futile.  When you nurture hope, you can better deal with uncertainty while giving stress and despair less to work with.  Hope is the emotion that sustains you till every Tomorrow.

Finally, Remember The Rule of Threes: A person can live for three weeks without food, three days without sleep or water, and three minutes without air…but only three seconds without hope. 

Do This For Yourself:

Keep it simple: Breathe Deeply, Drink Deeply, Sleep Deeply, Hope Deeply; and occasionally visit the dark side, because Chocolate.  

As Happiness Principle #7 reminds you: Choose to Respond. What happens is going to happen, regardless. Accept constant, discontinuous change as reality and instead of reacting, respond with curiosity.  The 13 Principles of Happiness offer a framework for a less-stress life.  Print a copy here, and post it on your workstation or fridge as a reminder to live your life deeply and from a happy space.

You can’t change people but you can always eat Chocolate!

February 23, 2017 0 Comments

Every coaching client is unique, yet occasionally I fall into situational vortex in which (it seems) everyone I’m coaching shows up with the same issue.  In the past few weeks that challenge has been Other People:  “My director this, my coworker that, my boss is, my partner should, I wish she would, I’m frustrated he won’t….” and so on.  The theme: “They should be different from the way they are!”

Sometimes it feels trite to say, “You can’t change other people.  You can only change you.”  Yet that is the (capital T) Truth of it.  So I offer an invitation: “Let’s bring it back to you.” When the coaching continues from a client-centric space, it always leads to realization that the client CAN change the situation — by changing something about her/himself.

Seeking some more clever or useful ways to make this point, I posed the challenge to my Facebook tribe, and received dozens of alternatives (thus this month’s essay is partially crowd-sourced).

What Is Also True?

True: “You can’t change other people.”  Assuming you want a situation to change, what options do you have?  Here are six.

  1. 1. You can Choose To Respond differently.  Notice your pattern of behavior and consider that you may be more than half the “issue” because you allow yourself to be triggered by their predictable behavior, or because you’re doing something that triggers them.  Remember that you are half of every conversation, so if you change your part, the conversation will still shift.Maureen shared a story: “I was dealing with my aging parents and my dad not doing anything re: my mom’s Alzheimer’s.  A friend and social worker told me I needed to “detach,” change the dance. So I changed both my outlook and my behavior (not theirs, didn’t criticize) and Voila! What happened? My dad changed his behavior because I stopped trying to “fix” him and the situation. It didn’t happen immediately, but within a month we had a better relationship and I wasn’t stressed all the time over what I couldn’t control!
  1. 2. You can change your perspective, or the “story” you’re telling.  I challenge my clients to look at the situation from the other person’s point of view.  What do “they” value?  The other person’s behavior often becomes “logical” thru that different lens. They’re not being difficult, they just don’t see it like you do.  Once you honor the other person’s story, it opens up new possibilities about finding common ground or changing your own tactics.
  1. 3. You can make better Requests and/or you can explain yourself differently.  A frequent whine is “they aren’t doing like I want them to.”  Well, how have you asked?  Are you assuming they see it your way?  Can you be certain they hold the same values?A Request is more powerful than a wish or an expectation.  Try this: “I Request you do X (action) by Z (deadline) using Y (metrics of success).”  When you spell out the details and the other person agrees, you’ve got a commitment.  So change how you ask.
  1. 4. You can learn something from them.  If you believe The Universe only sends you what you can handle, seek the lesson in your challenging relationship.  If this person triggers something in you, practice Patience.  If their disorganization drives you crazy, maybe you need to work on Flexibility.  Or work on your Compassion.
  1. 5. You can accept and love them, exactly as they are.  Suffering is the result of arguing with reality.  If your partner is not (and never has been) skilled at giving positive feedback, why do you continue to expect them to be your source of affirmation?  Who is really the problem?OK, in the workplace you can argue that your boss should be better at affirming you, but if every day you picked up a rattlesnake and got bit, whose fault is that?  If you choose to keep living with a rattlesnake, or a negative Nellie, notice that you can “suffer” or you can admire what a great rattlesnake they are and look elsewhere for your daily dose of honey.
  1. 6. You can speak the truth and trust others to be adults.  This is the toughest.  When you find yourself “stuck” I challenge you to consider if you might be using “it’s about them” as an excuse to avoid your own discomfort.  You’re a strong person AND so are they!  Trust they put on their Big Girl pants this morning, and if you do something that challenges them, they’ll figure it out.  You don’t always have to “take care of” everyone else.I close with a client story: My client’s company is on the verge of huge changes that will force reorganization (and not everyone can be in charge, right?!).  My client has the assignment to design a new org chart.  The boss keeps stalling.  The uncertainty is causing key leaders to polish their resumes.  The team is swimming in assumptions that “others” can’t handle the conversation.  So, do you wait for “them” to change, or do you step up and make something happen?  What would you do?

Remember, Leadership is not about a title; anyone can be a leader who works first on self, and takes responsibility for the clarity of conversations and expectations.

Footnote: Life Wisdom Need Not Be Heavy

I close with some humorous suggestions:  You can’t change others, but you CAN…

…make a mean grilled cheese.

…mind your own business.

…rearrange the furniture.

…get back on your medication.

…unfriend them on Facebook.

…marry them (because love).

…change your address.

…review them on Amazon.

…change a diaper.

…build a wall.

and my personal fave: …you can always eat Chocolate!**

**Lest you doubt the value of chocolate to change your life and relationships, this page offers curated links to articles offering hundreds (if not thousands!) of proofs and reminders that dark chocolate is one of the most profoundly useful and fun foods on the planet.  //

Who Are You Being As a Leader?

January 25, 2017 0 Comments

The story you tell yourself about WHO you are has a huge impact on your leadership style. For example, if you declare yourself to be Efficient, your personal filters may zero in on deadlines and use of resources. Decisive may show up as moving fast and being in control.

The more your work outcomes depend on other people, the more important it is that you nurture your ability to influence and build relationships. In that realm your Presence speaks more powerfully than your Expertise.

It will serve you well to write goals that honor others and expand your capacity as a human being to Lead from a place of strength and abundance.  

Notice how simple tweaks to the language of your goals can change your emotional space and your behavior. Try these on or use to model one of your own using positive voice, present tense language.  Some examples:

Practicing Leadership Skills

  • I ask others for others’ opinions before I make decisions that affect them.
  • I am courteous to my coworkers.
  • I clean up after myself.
  • I give others the space to feel heard.
  • I watch my body language in meetings; I face the person who is speaking.
  • When I hear rumors I strive to verify the facts before I pass anything forward.
  • I share at least three compliments or gratitudes in the workplace every day.
  • When I offer feedback I clearly separate my appreciation for them as a person from whatever I think of their performance.
  • When coaching, I focus on the needs of the person in front of me and say what needs to be said for their development versus my personal comfort in saying it.
  • I strive to fix problems not assign blame.

BEING a Leader

  • I am a caring, connected leader.
  • I am confident in my ability to do my job and figure my way out of any challenges I encounter.
  • I look for the good in others.
  • I live my life from a place of gratitude.
  • I am a kind person.
  • I honor the creative wisdom in others.


Remember, Leadership is not about a title; anyone can be a leader who works on BEING a better person before asking the same of others.


January 20, 2017 0 Comments

In January many people create new goals for their work and life, most of which focus on achieving a metric, e.g. starting or stopping, completing or letting go, or making progress in a specific direction. They are about DOING (Or NOT Doing) Something.

There is a place for DOING goals. Life is filled with projects that need to be done once or for a finite time, from taking a course or learning a new skill to growing a company. They are all about progress. Good Doing goals have a target, metrics, and a timeline.

BEING goals are different. They are declarations of how you want to exist in the world or the mood or mindset you want to hold…for your whole life.

If Forever seems like a long time, consider the commitment you made to brush your teeth or to shower regularly. Neither of these feels burdensome because they have become habits, and you recognize each time you do them that they support your living a good life.

If you can make dental care a lifetime goal, what about finding space for kindness or courage or happiness?

To Begin, a Three-part Primer on Writing More Powerful Goals

Primer Part 1: The Six Ps of Powerful Goals

  1. Write it as an I statement. Own it.
  2. What do you want versus what do you not want?
  3. Declare it in the present tense, as though it is true now. (see Language, next section)
  4. When you can declare a goal as an ongoing behavior versus episodic, you will achieve it more quickly because you will do it more often.
  5. Design goals you can in some way practice/think/behave every day, for in repetition you create new neural pathways in your brain.
  6. Declare your goals aloud to someone and ask for support. If your goal is to share three positive piece of the feedback every day, for example, you might ask a coworker or your coach to check in daily and simply ask “how did you do?”

Primer Part 2: Language Matters

These Words diminish the power of a goal statement. Avoid them.

  • Will: always gives you permission to put it off till tomorrow. I will, someday, maybe…
  • Should: implies there is a standard that you—or someone else—holds for you. “Should” signals a goal that is imposed, which you can then ignore because it’s not really yours.
  • Try: Decide if your goal is effort or success. “I dressed to go to the gym but it rained, so I skipped it.” If “try” is your goal, you nailed it! “Try not; do you must” Yoda reminds us.
  • Want to/Need to: implicit in any goal statement, yet if every time you speak your goal you precede it with “I want to/I need to” it will always be an aspiration. If wishes were fishes we’d never go hungry, but intention is very different from action.
  • Not/Stop: The way our brain processes language, verb modifiers show up last. So if you say, “I will NOT X.” you’ll still be thinking X. Instead, express the goal as what you seek versus what you are going away from, e.g. if you stopping procrastinating or eating sweets what is the behavior instead?

Compare: Notice how simple tweaks to language change the meaning of each statement.

  • I want to save 5% of every check for retirement (this is a wish)
  • I will save 5% of every check (an intention; you can push it till tomorrow and have it still be true)
  • I try to save 5% of every check (an assessment of effort. Go you, you tried!)
  • I should save for retirement (An expression of guilt)
  • I save 5% of every check; I pay myself first (a declaration of Being)

Primer Part 3: Create Clear Definitions

Be clear about your terms. For example, if you say you want to be a better person, what does “better person” mean to you? In what ways might you think or behave differently when you are better? Perhaps, for you, it means paying more attention to others’ needs before your own. Instead of “I will be a better person,” what about “I am thoughtful and considerate,” or “I ask others what they need.” Notice how the present tense positive version of this goal is clearer and more urgent.

Back to Being more Kind, Confident, or Happy

Apply those three filters to your goals, and you create powerful declarations that feel more compelling. If they are not true yet, your systems—head, heart, body—strive to shift until your thinking, emotions, and actions align.

The following samples come from work I’ve done with clients over the past few years, both in coaching and in workshops. See what inspires you, then proceed to the Do This section for tips on making them real for you.

  • I surround myself with positive people; I honor my boundaries when around toxic people.
  • I seek other points of view so I am not living in a bubble.
  • I make good, balanced choices about what I put into my body.
  • I move my body for at least 30 minutes, every day.
  • I accept responsibility for my own actions.
  • I treat other people with kindness.
  • I am a kind person
  • I am confident; I believe in my abilities and myself.
  • I am polite and respectful.
  • I love myself. I am comfortable in my own skin.
  • While I honor my ambitions, I accept myself as I am right now.
  • I have positive conversations in my head. I accept that critical self-talk is just myself wanting me to be better; I balance that with reminders that I am wise and courageous.
  • I smile often.
  • I hold strong boundaries. I know what to say yes to, and am able to say no to people and commitments that drain me
  • I spend my money responsibly; I only use credit as a convenience and buy something only when I can afford to pay it off at the next bill.
  • I am courageous. I am strong and bold and step bravely into the world.
  • I am a loving person. I accept and love others for who and where they are.
  • I look for what is right and good, first.
  • I assume positive intent regardless how others behave towards me.
  • I am calm. I know how to breathe myself back to calm when I feel knocked off balance.
  • I never “like,” share, or otherwise endorse words or images in social media that disrespect others.
  • When I face a fork in the road, I choose the more positive or happier path.
  • I am optimistic; I expect good things to happen in my life and I believe in my own resilience to bounce back when bad things happen.

Do this for yourself

You probably have a full plate already; you don’t need lots of new goals. Honor that in yourself and follow a simple process:

  1. Name it. Create just one new declaration that resonates for you and how you want to show up in the world in 2017 and beyond.
  2. Start small. Consider one tiny thing you can practice to build a new pattern in your thinking, feeling, or behavior. That one thing may be as simple as reciting a new belief, initiating conversations in a new way, or changing how you sit, stand, walk, talk, or take a breath. It’s all about you and how you choose to Be.
  3. Do it daily. The key is that you live in that declaration, and read it/write it/say it/do it every day, intentionally creating new neural pathways and habitual responses to the world.
  4. Persist and be patient. Remember it takes 100 repetitions of a new pattern for it to not feel “weird,” 1,000** repetitions to make it an unconscious habit, and 10,000 repetitions to achieve mastery.

Happy new year, and May this be your best year so far.

**(If that sounds like a lot, consider that you have between 12K and 70K thoughts per day, so if you shift just 1/10 of 1% of those—less than once an hour—you’ll hit that 1,000 in less than three months. Worth it?)

Photo credit: Steph Vora, UK


WHO will you be next year?

December 21, 2016 0 Comments

Questioning Blocks 5W+H

Leadership is Personal

I had a stimulating conversation with an amazing person the other day.  She is the president of a company striving to build a better world, and many of her observations and questions revolved the topics of social impact, making a difference, and the power of Leadership.

We really connected around a descriptor she used for her company: we don’t fit into the boxes.  What her company does is outside the “norm” and I related to that, as my brand has puzzled many people for years (Happiness? What does that have to do with work?).  We talked about the need to find and serve the people for whom we CAN make a difference, people with passion and purpose and a desire to make the world a better place.

She is also coach, insofar as great leaders use coaching as a key skill to engage and develop others and facilitate decisions. Her questions challenged me to be clearer about myself and what I offer.

One of those questions was, “What is the key learning that your executive clients take from working with you?” My response was, “Who you ARE is who shows up.” As I said that aloud, I could feel how true it is for me.

Leadership is Personal, and the clients who most benefit from working with me are those who bring their whole self to coaching, who understand that unless they change, nothing changes.

Who You Are Is Who Shows Up

The conversation forced me into reflection — exquisitely well-timed as I am writing my 2017 business plan and preparing to fully reengage with my business after cutting back to part-time to manage the build of our new multi-generational home.  We’re now moved in and it’s time to… well, that’s the question.  What is next for me?

I am at a place of many decisions.  My wife and I are redefining everything in our life, adjusting to new roles, new responsibilities and routines, even new shopping and commute patterns.  Years ago, after the death of one of our children, we adopted a philosophy of “new normal.” New Normal means accepting that things will never be back to normal, and giving yourself permission to re-create normal in this new world.  Even though the disruptions in our life emerged from choice versus tragedy this time, the impact is still the same — we are in a space where we get to—and indeed, must—consciously decide what’s next.

Over the next few weeks I will be reflecting on this and other powerful questions, and right now I don’t know what is going to emerge. My friend and colleague, Michelle James (, is a pioneer in the field of emergence, and she often uses a birthing metaphor to describe the creative process, in that “birth involves pain and screaming and blood” before the baby (or idea) is born, and that’s exactly where I am today.

The questions I’ll be working with:

  • Who do I WANT to be in the future?
  • What needs to change for that shift to occur?
  • What am I being called to do?
  • What IMPACT do I want to have in the world?
  • How do I want to put myself “out there” in the world?
  • What is next for me? What do I want as my New Normal?
  • Where do I want to be a year from now that is different from today?
  • What will it mean to stay True to who I am?

What’s Next for The Executive Happiness Coach®?

I don’t know what’s going to emerge. I don’t know what will need to change. I don’t even know if this newsletter will remain, or remain the same.

Stay tuned.

2017 Planning – What’s Next for YOU?

Want to do a little work on yourself or your relationships? Assess your happiness? Review or renew your Core Values? Audit your life as part of your planning for next year?

Go here, to my resources page, and scroll to the bottom to access my Annual Planning Kit for Individuals or Couples. Cheryl and I take a day in January each year, just before she “disappears” for the tax season (she’s a CPA) to work thru this process. It helps us recalibrate, clear out any Tolerations that have accumulated, and create joint goals for the year. Have fun getting to know YOU again!


Remember, Leadership is not about a title; anyone can be a leader who gets clear about where they are going before they invite others to follow.



Give Thanks, Get Results

November 23, 2016 0 Comments

gratitudeDear tribe members:

If you celebrate the Great American Holiday of Thanksgiving, you will soon gather round a meal and give thanks for your blessings. Enjoy that moment. Know also that I appreciate you; Thanks for being part of this conversation.

AND that’s not what this quick note is about. This is about the workplace, and what you need to do before year-end.


Here’s a simple reminder that science has now proven what we have sensed all along: People work harder, offer more and better ideas, and stick around longer in work environments where they feel appreciated and believe they are making a difference.

Yet the vast majority of the workforce NEVER FEEL THAT WAY. Oh, it’s not because no one appreciates you and your output (forgive the double negative) – it’s because no one takes the time to Say It.

Out loud. As in, conversation.


By the way, let’s get victim mindset out of the way before we dive into this topic. You say your clueless boss never says Thanks? Well boohoo, poor you. First, if your boss is so clueless, why do even care what s/he thinks about you? Second, when was the last time you said Thanks to your boss for something?

You may not be able to change your boss’ personality, but nothing is stopping YOU from building a bubble of gratefulness around you. Try it – you’ll find it’s contagious, plus it’s entirely in your control.

Like forgiveness, gratitude (or ingratitude) is about YOU, not them.


Here are five things you can do to build a more Thanks-filled workplace:

  1. Annual Re-Recruitment. If you manage others, I hope you let them know regularly what you value about them and their contribution to the team and company. Between now and mid-January is a great time to chat with your team members and say, “I’m glad you’re here. I hope you’ll still be with us next year.” Then ask them three questions (and pay attention to the answers):
    What keeps you here? Where would you like to grow or develop? What could I do to better support you in the next year?
  1. When You See It, Say It. The best way to offer appreciative feedback is immediately (same is true of critical feedback, by the way). If you want to reinforce what someone did or said, tell them specifically what you saw, e.g. “Thank you! I appreciate that you did X!” Do this with coworkers, partners, and kids. They all respond to positive feedback!
  1. Count to Five (to One). From Neuroscience we’ve learned that positive feedback releases Dopamine in the brain (a pleasure rush!) while negative stimulates Adrenalin (the fight or flight chemical). The negative affect lasts five times as long as the positive, so it basically takes five positive remarks to offset every one negative. Pay attention to the balance of each in the conversations you have with others.
  1. Say You’re Welcome. Are you someone who brushes aside compliments by saying things like, “oh, it wasn’t me, it was the team” or “It was nothing, really.”? Modesty and humility have merit, but if every time someone gave you a wrapped gift you immediately pushed it back or stuck it in a drawer, eventually they’d stop trying. So when someone takes the time to offer you thanks, please accept it graciously, saying, “You’re welcome,” or “It was my pleasure.”
  1. Make It About You. The real power of gratitude comes from you connecting to another human being. Using “I” statements allows you to upgrade your expression of Gratitude. Notice the difference between a polite “Thanks” or “that was nice” versus “I really admire that you….” or “I am so grateful to you for…”

Finally, the more often you exercise your Gratitude muscle, the more you will notice the good things that happen in your world, supporting an upward spiral in your world view. Bonus: if you’re in a leadership role you pull others along with you!

Remember, Leadership is not about a title; anyone can be a leader who offers feedback to others in a way that helps them feel valued and appreciated for who they are and what they do.

How to Lead – Back to Basics

November 11, 2016 0 Comments

{Note: I write my own material, sharing other people’s great stuff in my social media streams. But while writing this month’s edition, a blog landed in my inbox that is so provocatively written and so resonates with my core message that I cannot just tweet a link – I feel compelled to share the entire piece with you, my tribe.

If you are one of the many people who read Seth Godin’s blog (// based on my recommendation, then you’ve already seen this; AND I invite you to stop and read it again, then pass it around your company. This is the essence of what I teach, preach, and coach. It is important. This is how you build a culture.}


300px-pieter_both_mountainI suggest that the ascension into leadership is like climbing a mountain. It’s hard work, and not everyone is capable of (or interested in) the climb. Once you’re on the mountain, you have a fabulous view and you “own” the territory you’ve conquered in your ascent, right? At the same time, the higher you are, the better the target you make for snipers – meaning, people are always watching you: how you show up, what you DO vs what you say, and every sin you commit, whether that is a sin of commission or omission (failure to act).

What follows is Seth’s blog from 16 November, which can be read in the original at //

P.S. If you’re not in charge, share this with someone who is. Start the conversation.

It’s not the bottom, it’s the foundation

Organizations are built on the work of people who don’t get paid very much, don’t receive sufficient respect and are understandably wary of the promises they’ve been hearing for years.

Calling these folks the bottom of the org chart doesn’t help.

Imagine that throughout your career you were paid as little as legally possible, the last to be hired and the first to be laid off. Imagine that the boss gets more vacation days, doesn’t have to clock in and out, and is actually given control over how he spends his time.

Why is it surprising to bosses, then, that some workers respond to this arrangement by doing as little work as possible?

Here’s the thing: people actually want to do a good job. They want to be proud of their work, they appreciate being engaged, they thrive when they have some measure of control over their day.

Too often, though, the optimistic leader meets the pessimistic front line and distrust undermines all the good intent. The boss loses patience and reverts to the test-and-measure, trust-no-one, scientific-management tradition of dehumanizing the very humans who make the whole project work.

And so, back to being mediocre. Back to high turnover, low trust, no care. Back to workers who don’t believe and bosses who are now cynics.

Mostly, back to an ordinary organization that’s like so many others.

There’s an alternative. But it’s a process, not an event.

Step 1: A commitment, from the top, that this place is going to be different. The commitment is open-ended. It involves leading and showing up and keeping promises, for months and years into the future. It’s non-cynical, and it views leadership as an opportunity, the possibility of serving customers at the very same time you inspire and enable employees.

This is going to take a long time, and it’s not going to be the cheapest path. It turns out, though, in industries where people matter (which is more and more of the work we do) that this path pays for itself eventually.

Step 2: Hire for attitude, not for learned skills. You can teach someone to do just about anything. It’s far more difficult to build an instinct to care. When you hire trustworthy people who are willing to trust you, you have an opportunity to build trust, which enables communication, which allows you to teach, which upgrades everything.

If you are in a hurry to assemble a group of people who can ‘do the work’, you will end up with folks who merely needed a job. On the other hand, if you are willing to invest in people who are enrolled in the journey you’re on, you will end up with a team.

[Corollary: Fire for attitude, fix for skills. The attitudes you put up with will become the attitudes of your entire organization. Over time, every organization becomes what is tolerated]

Step 3: Be clear in actions and words about what’s important. It doesn’t do any good to hire for attitude but only reward for short-term results. If you reward a cynic merely because he got something done, you’ve made it clear to everyone else that cynicism is okay. If you overlook the person who is hiding mistakes because his productivity is high, then you are rewarding obfuscation and stealth.

Who gets the employee of the month parking space? Who gets laid off?

People are watching you. They’re not listening to your words as much as they’re seeking to understand where the boundaries and the guard rails lie, because they’ve learned from experience that people who do what gets rewarded, get rewarded.

Hint: if you tell people something is important but fail to give them the tools and the support and the training that they need to do that important thing, you’ve just told them that it’s not actually important.

Step 4: Be clear and consistent about how we do things around here. It’s going to be a long time before people act like they own the place. After all, you own the place and you don’t even act like you do most of the time.

This job is important. It feeds my family. It pays the rent. It’s connected to my self-esteem. I will act in the interest of my family, not your invisible shareholders.

Step 5: Your problem is not their problem. The people who build the foundation of your business have plenty of things to worry about. Your narrative about your day is not one of them.

Over time, it’s reasonable to expect that an engaged and respectful working environment will lead to ever more big-picture thinking. But it’s naïve and self-defeating to expect a 20-year-old who’s been on the job for a week to make a connection between the customer who just walked in, your big wholesale account, the loan that’s due soon and the espresso he just pulled.

Every day, you’re going to be tested on these five principles. Every day, there’s going to be a moment of urgency, a shortcut presented, a confusion. And in that moment, the first principle is going to come into question.

But this is the foundation, it’s not the bottom. This is the source for all your possibility, for the change you seek to make.

Isn’t it worth it?


Remember, Leadership is not about a title; anyone can be a leader who shows appreciation and respect to others and consistently models what is right and what is important.


September 23, 2016 0 Comments

In the past eight weeks I’ve spoken at conferences in six states, slept in ten different beds, flown four different airlines, negotiated three different time zones, and lived in two different homes.

Yes, it happened. We finally moved into our new home…  


…and a new, multi-generational living arrangement.





For over a year I’ve managed to fit the build project into my schedule. But starting two months ago (unnoticed by me at first) things rapidly morphed into something much bigger

A Perfect Storm of Distractions

It was like I was playing on the beach for two years, and one day the sea calmed and became still. I thought, “everything’s going according to plan.” What I forgot is that just before a tsunami arrives the waters recede, then BAM — you get hit hard and fast and all your attention shifts to staying above water while it just keeps smacking you around.

This metaphor should in no way indicate the move was a disaster–on the contrary, it is a long-anticipated and positive change in my life. But it is a BIG change and a huge distraction. I moved homes, offices, and lifestyle, anunnamedd I fantastically underestimated the degree and duration of the disruption to my routines in every domain.

Add to that the travel and I was thrown completely off balance by a perfect storm of personal and professional events, and as a result, I have been missing commitments left and right.  

Including this newsletter. Thus you’re reading September’s essay in October. Maybe I’m finally catching up!

Forgiveness is hard; and it’s the First Step Forward

My inner Gremlin had a great time beating me up over missed deadlines and broken promises. Then one of my coaches helped me to remember that I am only Human, and I was/am probably judging myself far more harshly than anyone else would!

So I shifted to a place of love and appreciation to notice all that I HAVE accomplished in the past eight weeks. I’ve worked to forgive myself for missing commitments, and now I ask you, my clients, friends, and tribe members, for forgiveness as well. (Thank you in advance.)

22 Ways to Choose Love When Life Comes At You Like a Tsunami

  1. Get a different perspective. When you’re in the middle of a stressful situation, your attention becomes laser focused on the “problem.” Other people have a much wider lens and can help you pull out of your judgment-filled head.
  2. Forgive yourself. You know that Gremlin that’s always saying “You Idiot?! What were you thinking?” Yes, that’s your own voice, serving as judge and jury to convict you of a ‘crime.’ Geez. Let it go and move forward. Acceptance is a powerful healing emotion.
  3. Remember that nobody cares about you. No, not like that — it’s just that everyone else is in his or her own head, thinking about her/himself. Most likely, 90% of the “issue” that you’re making of your overwhelm other people don’t even notice.
  4. Take responsibility, but don’t take the fall. There’s a huge difference between saying “I did/did not do this, I’m sorry” versus “I did this. I am such a horrible/unworthy person!” Distinguish between what you did versus who you are.
  5. Meet the commitments you can, and challenge the ones you can’t. Ask yourself, “Do I really have to do <this> or am I feeling burdened by it simply because it’s on my list?” Sometimes things fall away once you realize that you’re the only one who knows it needs to be done.
  6. Renegotiate promises with your self. In what ways might you shrink or shift the deliverable (e.g. 80% is probably good enough)? Does it need to be done Now, or could Later work? To whom might you delegate some/all of it? Who might you ask for help?
  7. Renegotiate your promises to others. A promise is based on the Conditions of Satisfaction you discussed when the promise was made. Unless they are carved in actual stone tablets, a reasonable partner will re-open the discussion about those conditions — if you ask.
  8. Pick one thing at a time. If you suffer from Shiny Ball Syndrome (SOS) like I do, you sometimes feel like an over-caffeinated squirrel at a nut festival. Over there! Over there! No, over there! Just stop. Pick. One. Thing. Use a 20-minute timer to keep focus.
  9. Get help prioritizing. If your task list has expanded into multiple post-it notes and napkin scraps, it’s a sign the SOS is winning. Find a friend or coworker who will give you 15 minutes in exchange for a cup of tea, and talk thru your priorities aloud. Even if your partner says nothing, you’ll end up more organized simply because you had to review your thinking in front of a witness.
  10. Revisit your gratitude practice. Remember Happiness Principle #9: Pay Attention. When we are on autopilot, life just happens around us. Look. Listen. Notice. The sunset in your own backyard is just as wondrous as the one at the beach. Even when you feel underwater, there is much to be grateful for as long as you still have air in your lungs.
  11. Focus on what you accomplish versus your task list. If you only go outside at midnight, you might eventually believe there is no sun. But there is, sweet pea — it’s still shining, every day.
  12. Take a break/step away. I’ve long conducted a short exercise in my stress talks: Pick up an object and hold it at arm’s length. How much does it weigh? A few ounces, maybe? OK, keep holding it up. <…> What do you notice? It gets heavier and heavier the longer you hold it. The learning? When you set it down and rest for a short time, the object returns to its original weight. Same with emotional and intellectual burdens. This is why the gods invented vacations and long weekends – because it will be there when you return, but lighter.
  13. Remind yourself of this: even if you fail, YOU are not a failure. I’ve coached countless people who were unable to look in a mirror and say, “I love and accept you, unconditionally.” If that describes you, practice standing by the mirror in a grounded, confident body and start with “I like you.”
  14. Apologize but don’t Catastrophize. What happened; it doesn’t make you an evil or incompetent. Confess that you forgot or got distracted or got overwhelmed, and move on. Other people, you will find, are often far more forgiving than you expect.
  15. Remember that everything is temporary. This, too, shall pass.
  16. Keep taking your own oxygen. Exercise your body. Eat food that fuels you. Take time outs. Breathe on Purpose. Read an escapist story. Take a TV break. Or a hot soak in the tub or lunch with a friend or time with a toddler.
  17. Just be Present. Anxiety only exists in the future. Focus on what you can do in THIS moment or at most the next 20 minutes. You will find at least some of your overwhelm drops away at temporarily and in that space, you can flow rather than fear.
  18. Get grounded. Stands tall, breathe deeply, and smile. Shifting your body will shift your emotional space.
  19. Reach out and help someone else with their own challenge. It may not do anything to address what’s on your list, but for a time you can get out of your own story and into a more positive emotional space where you can believe you can make a difference in the world.
  20. Dance with it. Put on your favorite music work standing up. Or just dance. Really.
  21. Use the skill of Yes, And. Embrace what comes at you, saying Yes!, then seek ways to build on it. (one example: even as I’ve been living through my most stressed time in 12 years, I’ve been keeping notes — this will make a great essay one day!)
  22. Choose Love. It’s worth saying this twice. Remember that you are not broken, not a “project” that needs to be fixed. You are whole, creative, wise, capable, and fabulous. Regardless what you do or do not do, you matter to The Universe.

Final note: Happy people are not happy all the time. EVERY emotion has value to help you connect with others, move you forward or keep you from harm, so enjoy them all. The goal is less about constant positivity than it is about knowing HOW TO GET THERE when you need it.

Remember that resilience is a skill. Some people may be born with a bit more of it to start, yet everyone—I’m looking at you!— can learn how to strengthen your resilience muscles by practicing any of the above at any time in your life so that when life really kick your butt, you have the skill set to bounce back.

So that’s my story and my learning to share this month.

Butt: Kicked. Bounce back: In Process.

What’s YOUR Story?